Feedback for DB091
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For more Details, please check this FAQ
How long will it take to receive my order?
If you choose Rush Delivery, delivery time is within 20 days or even earlier including weekend.
Normal Order Delivery time: within 30-35 days(From Jan to May), within 30 days or even earlier(From June to Dec).
What is this store's return and exchange policy?
1.For dresses standard size with picture color(size must be less than or equal to US14) can be returned freely, please contact with us within 2 days, dress must returned within 30 days of the delivery date.
2.For custom order(Color not as picture shown or Custom Size) and Plus size(larger than US14) can’t be returned, please note this policy, because even they returned, we can't sell them again in the future.
3.Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4.Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5.Original shipping is non-refundable.
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1.Send dress back to get full payment back.
2.get 50% discount to keep it.
3.We will remake one and send it as soon as possible, the first dress no need to send back.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss..
Q: What's Your Cancellation policy?
1, unpaid order: could be cancelled within 2-3 days;
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned;
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned;
4, dress has sent, can't return the payment to you..
Q:How Can you make sure dress will be fit well?
Our dresses run true to size,
If dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well;
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''
So don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement provided is not accurate.
There are no extra cost to do custom size and color here..
Q: Can I order this dress in a different style/fabric/length?
A: Yes, there are no extra cost to do custom size and color here, please contact with us before you place order.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A: Yes,we can make dresses according your color and size,just leave your custom information inthe notes, then we will know how to custom make it for you
Q:What is our advantage?
A: Our goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. We strive to provide you with the most current selection, the most complete size range (Us size 2 to 24W, custom size), the best prices and the largest variety of styles. Please just assure it and we will make a perfect dress for your big event!The dress can be made in standard size or custom size, if you order the dress in custom size,please fix the following measurements:
- 1) Bust:__________
- 2) Waist:_________
- 3) Hips:__________
4) Shoulder to hem:___________(Length from middle of shoulder over nipple to floor with shoes on)